Yes, we are committed for offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this. Any seller found to be selling non-genuine products is immediately delisted from upPakistan.

Please send us an email on customer@uppakistan.com if you think a product listed on our website does not fulfill these standards.

Yes, upPakistan only offers 100% new and unused products. The only exception is for refurbished laptops for which we ensure the best quality grade and full warranty from the vendor.

Please send us an email on customer@uppakistan.com if you think a product listed on our website that does not meet these criteria.

Information regarding your product are described at the top of the product page. More detailed information can be found on the ‘Description’ and/or ‘Specifications’ tabs on the product pages.

There are no hidden costs or charges when you order from upPakistan. All costs are 100% visible at the end of the checkout process.

Prices on upPakistan are not negotiable. upPakistan has numberof sellers which offer you the best prices and deals.

Some of our products are offered by different sellers. That allows you to chose your prefered offer.

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Free installation is offered for selected products only. Be sure to check the product description of products to get more details about installation.

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the ‘more information’ box below the product image.

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Even if you’ve lost your warranty card, you can still claim warranty by presenting your upPakistan invoice.

Please refer to the manufacturer (or service center) details on the warranty card included with your product (if applicable).

If there is no warranty card, please check the user manual, product packaging or our Brand Contact List for more details.

Having a upPakistan account helps us to make your shopping experience fast, secure and convenient. You can create your own upPakistan account or simply use your Facebook login. Click here to create your account now

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on https://uppakistan.com/track/.

We do our best to get your orders delivered by the date listed on the product page. We also offer a premium delivery service for selected brands called TCS. Products are delivered within 24 hours in Lahore, and within 2 to 3 days in Karachi and Islamabad.

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfillment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.

Shipping charges are the costs undertaken by upPakistan and our logistics partners to bring your ordered item to your doorstep. Shipping charges are calculated based on your location and the weight of the product(s) in you order.

• If your order is not yet on its way to you, you can simply cancel your order by getting in touch with our Customer Support Team. You can reach our team 24/7 under customer@uppakistan.com or you can call us under +92 304 5695300 (9am – 5pm).
• If your order is already on its way to you or if you have already received your order, you may be able to return your product (See our Return policy for detailed information).

We are sorry that your order is delayed. You can follow its progress by entering your tracking number on www.uppakistan.com/track/. If the status has not changed in a while, please get in touch with our Customer Support Team. You can reach our team 24/7 at customer@uppakistan.com or you can call us under +92 304 5695300 (9am – 5pm).

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Please get in touch with our Customer Support Team. You can reach our team 24/7 under customer@uppakistan.com or under +92 304 5695300 (9am – 5pm).

A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team 24/7 under customer@uppakistan.com or you can call us under +92 304 5695300.

Please get in touch with us so we can look into the matter. You can reach our team 24/7 under customer@uppakistan.com or you can call us under +92 304 5695300

Pre-payment is 100% safe and easy. However, upPakistan also offers you the possibility to pay through Cash On Delivery (CoD). With CoD, you can pay in cash to the delivery agent upon receipt of your order.

Note:

• Some Items may not be available for CoD
• The maximum order value for CoD is 100,000 PKR
• Gift cards or vouchers cannot be used to make CoD payments

There are no hidden charges when you make a purchase on upPakistan. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash to the rider.

Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Pakistan. For information on the exact charges please contact your issuing bank.

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customers’ details are completely secure.

The upPakistan mobile app and mobile website offer all the payment options that the upPakistan website version offers. You can pay without any worries with the preferred option of your choice.

It’s simple! When you get to the payment stage while checking out simply enter the gift card code in the voucher box.

No. However for the convenience of the customers this option is under consideration.

Click here to find out more

If your Gift Card value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.

upPakistan delivers all across Pakistan through its logistics partner TCS and others.

Delivery timelines vary depending on your city and your selected product.

Click here to find out more.

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on https://uppakistan.com/track/.

You can request for your order to be delivered to a different address within the same region or city before your order is shipped.

If you want to change the shipping address to a different region or city, we will have to cancel and replace the original order.

You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with us immediately.

*We’ll attempt to deliver your order again the next working day. We will try to deliver a total of 3** times before cancelling your order.
* **Subjected to rules and policy of our logistics partners.

Our delivery person will contact you to confirm your exact location in case of delivery failure.

Shipping charges are the costs undertaken by upPakistan and our logistics partners to bring your ordered item to your doorstep. Shipping charges are calculated based on your location and the weight of the product(s) in you order.

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfilment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.

Orders outside Karachi, Lahore, Islamabad and Rawalpindi can be picked up from Leopards or TCS service centers upon request. You will be notified when your items arrive at the service center so you can come for pick up.

No need to worry. We will help you replace your order at no extra cost.

• Start by clicking on “Login” and then “Register” in the top right corner of your screen.
• You will then be asked to provide some basic information.
• When you have provided the required information, click submit to finish the sign-up process.
• We will also send you an email to welcome you to upPakistan.

You can only change current Billing or Shipping address. To edit billing or delivery address do the following steps:

• Click on “Login” in the top right corner of your screen (if you are logged in you would see My Account)
• Now click on “ADDRESSES” in the left side of the screen.
• Click on the “Edit” link, enter or modified the details of the new address and click on “Save Address” button.

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one.

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you to login

•  Click on “Login” in the top right corner of your screen (if you are logged in you would see MY ACCOUNT)
•  In the Account Details tab, find out “Password Change” section.
•  Enter the required information and click “Save Changes”.

We miss you when you don’t visit us enough but we never deactivate your account.

Special event prices become active at midnight on the announced date. Stay tuned to upPakistan for more details.

Usually there’s no restriction on the quantity of an item you can buy but during special events like Eid Friday and Mobile Week, we might put a restriction on some in demand items so that everybody gets a chance to enjoy our amazing deals.

upPakistan makes special arrangements to make sure that all items ordered during special events like Eid Friday and Mobile Week are delivered within the standard delivery timeline as communicated on the product page.

If your order was placed while the special promotional prices were active that’s all you have to pay.

upPakistan is Pakistan’s emerging e-commerce mall. it gives you access to sell and deliver goods to cities and towns all over Pakistan.

Click here to find out more.

If you sell new and genuine products, you can register yourself immediately by visiting www.uppakistan.com/market-place and filling out a brief form. Within shortest possible time, someone from our team will get in touch with you to guide you through the rest of the process.

If you sell new and genuine products, you can sell on upPakistan. For more information, contact us on sellercenter@uppakistan.com.

Listing products on upPakistan is absolutely free! upPakistan does not charge you anything for listing your products online. You only pay a small commission for what you sell. You can get to know the commission charged for your product category by contacting us on sellercenter@uppakistan.com

If you think that your Intellectual Property Right has been infringed by any of our sellers, you can send us an email to customer@uppakistan.com

We take security very seriously at upPakistan. If you’re a tech guru & you have found an issue which has a real world impact, you can report it to customer@uppakistan.com with these details:

1. Steps to reproduce the bug/issue
2. Your web browser/mobile browser’s name and version
3. Screenshot/screencast (if any)