Returns & Refunds
- Call +923045695300 to create your return request
- Fill in the returns form you received with your order
- Pack your upPakistan parcel securely, with the product in the original undamaged manufacturer’s packaging as delivered to you
- Head to your nearest TCS drop-off point or wait for collection by our pick-up service
- We will send you a tracking number via SMS
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of upPakistan packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.